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Repair Program Assistant (Part-time)

Job Title: Repair Program Assistant (Part-time, 20 hours/week), Administrative Assistant 
Employment Status:  Hourly, Exempt   
Reports to:  Director of Homebuyer Services 

 

Job Summary: 
At Habitat for Humanity of Greater Cincinnati (HFHGC), our vision is a world where everyone has a decent place to live. We serve a nine-county Tristate region and are one of the Top 45 Habitat affiliates in the U.S. We build and rehab houses for first-time homebuyers, provide critical repairs for low-income homeowners, create community through volunteerism, and advocate for affordable housing. HFHGC operates five ReStores, open to the public, that provide important revenue for our mission as an outlet for donated household and building materials. The Repair Program Assistant will support our Home Repair Program, which helps preserve homeownership and helps more people remain safely in their homes. The Repair Program Assistant will help manage the administrative portion of the program by communicating with potential applicants, distributing and processing applications, ensuring each applicant’s documentation is complete and correct, tracking required repair information, and assisting in coordination and completion of each repair. 


Essential Duties and Responsibilities (perform other duties as assigned): 

  •  Coordination of Repair Program:
    •  Maintain program files, electronic and paper, for applicants and repair projects.
    • Track completed projects, funding, and master repair list to ensure accurate reporting.
    •   Assist with outreach to communities, faith partners, government, social service agencies, etc., as time allows, and at the direction of the Director of Homebuyer Services.
  • Support the planning and coordinating of annual event, Rock the Block (RTB).
    • Assist with homeowner outreach. Liaise between families receiving exterior home repair and RTB team, as needed.
    •  Attend RTB event, make sure all documentation is complete for each repair.
  •  Contribute to maintaining a detailed record of contractors and community partners.
  • Travel some within service area to visit applicants and event locations, as needed.
  • Attend and participate in Habitat kickoff and dedication ceremonies, and community corporate events.
  • Meet annual performance goals.

Who You Are: 

  •  Passionate about engaging the local community in Habitat’s mission.
  • Committed to delivering excellent internal and external customer service that is solution-driven.
  • A generous and supportive team member.
  •  A well-organized and motivated planner who stays on top of deadlines and helps others meet theirs.
  • An independent worker who can also respond to direction and coaching.

What you bring: 

  • Knowledge at a level normally acquired through completion of a bachelor’s degree.
  • Experience with veteran and military-connected families preferred.
  • At least one year of customer service experience.
  • Ability to successfully manage administrative support for the program.
  • Familiarity with home repair and construction preferred.
  • Excellent interpersonal skills in a variety of social and professional settings to ensure good working relationships.
  • Excellent written and oral communication skills. Excellent phone skills and professional demeanor.
  •  Proficiency with computers and the internet. Microsoft Office 365 / SharePoint, Excel and BuilderTrend experience preferred. Comfortable learning new computer software and programs.
  • Exceptional attention to detail with excellent follow through. Ability to maintain a high level of confidentiality.
  • Ability to ensure that volunteer and donor appreciation is an essential component of everyday work.
  • Commitment to and respect for diversity, equity, and inclusion.
  • Occasional weekend and evening availability and reliable transportation. Clean background check and drug screen.

What we offer: 

  • Compensation & Benefits: hourly rate $19.00, 20 hours/week, PTO, holidays.
  • Work Environment: Office environment with standard equipment such as computers and phones.

To Apply:

Send a resume and cover letter to volunteer@habitatcincinnati.org.

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